We are excited to introduce My Northeast Bank, our new online and mobile banking service. We are confident that you will find it an improved digital banking experience but since it is new, we know that there will be a period of adjusment.

We have compiled the list of frequently asked questions (FAQs) below, and we will continue to add to this list as we receive new questions. 

What is My Northeast Bank

My Northeast Bank is our new online and mobile banking service that launched on Tuesday, April 27th. My Northeast Bank enables you to access information about your Northeast Bank accounts and conduct transactions like internal transfers, bill payments, and mobile deposit. It is a fast, secure, and responsive system with an intuitive design that you can access from your computer or through your mobile devices.

When will My Northeast Bank be available to me?

My Northeast Bank is now available to our standard, single-user online and mobile banking customers.

Business Online Banking and Cash Management customers will be migrated to My Northeast Bank during the fourth quarter of the year. In the meantime, they should select the BUSINESS Online Banking login option from our website and continue to use the current Northeast Bank Mobile Banking app.

How do I access My Northeast Bank?

Our standard online and mobile banking customers can access My Northeast Bank as follows.

  • When logging on via our website, first click on the blue ONLINE BANKING LOGIN button, then select the new  STANDARD Online Banking option and enter your current credentials.
  • When completing the two-factor authentication (2FA) process, make sure that you enter a phone number that you have access to at that time.
    • You can choose to receive your 2FA code via a text to your mobile device, a call to a landline or through the Authy authentication app.
    • If you are not on a shared computer or mobile device, we recommend that you check the box to remember your device, so you don’t need to enter a 2FA code when you log in next.
  • Mobile banking customers should download our new My Northeast Bank mobile app from the Apple App Store or the Google Play store.
    • After downloading the new My Northeast Bank mobile app, login with your current credentials and complete 2FA – remembering to check the box to remember your device.

What do I need to know about My Northeast Bank if I am a Business Online Banking or Cash Management user?

  • You will continue to use our current online banking system for now and migrate to My Northeast Bank during Q4 2021.
  • When logging on via our website, first click on the blue ONLINE BANKING LOGIN button, then select the new  BUSINESS Online Banking option, and enter your current credentials.
  • Continue to use your existing Northeast Bank Mobile Banking app.
  • After the launch of My Northeast Bank on Tuesday, April 27th, you may need to reconnect your Northeast Bank account(s) to other financial services applications and aggregators that you have linked to before.
  • We will provide you with additional information about My Northeast Bank closer to when you will start to use it.

Did my online banking data transfer over or do I need to start from scratch?

We migrated the majority of your information and enrollments over to My Northeast Bank including:

    • Accounts & transaction history
    • Bill Pay payees, scheduled payments & payment history
    • Scheduled internal transfers
    • External transfer accounts
    • Mobile deposit accounts
    • eStatement enrollment and historical statements (available under Account > Documents)

What is new or different in My Northeast Bank?

While the majority of your information and linked services will migrate over to My Northeast Bank, you may notice changes in the following areas:

  • New, faster platform with intuitive design
  • Updated security protocols
  • New support and self-service options
  • Functionality differences in areas such as Transfers
  • Access to the Autobooks payments platform to send invoices and be paid electronically

Do I need to enroll in My Northeast Bank if I already have online and/or mobile banking access?

No – if you are an existing user of our standard (free) online and mobile banking services, you can login to My Northeast Bank with your existing User ID and password.

Only customers who are not already enrolled in our online banking should go through the enrollment process.

What should I do after I login to My Northeast Bank?

After you log into My Northeast Bank we suggest that you:

  • Customize your dashboard so you see the information that you want, how you want to see it.
  • Setup new transaction and balance alerts by account (unless you are keeping your current text alerts)
    • Go into an Account, select Alert preferences, and then setup the alerts that you want. You can enable text, in-app and/or email alerts based on balances and transaction amounts.
  • If you use Quickbooks or Quicken, disconnect from our current BID and connect to our new BID listing: Northeast Bank (MN) Retail.
    • Make sure to only sync transactions since the last time that you synced your account with our prior Bank BID.
  • If you use other services that pull data from your Northeast Bank account(s), you should try to reconnect or update through those services. 
    • These other financial services providers and aggregators operate independently of us.
    • If you have problems connecting your Northeast Bank account(s) through them after the launch of My Northeast Bank, please notify them that your bank has moved to a new online banking provider and ask them to address it. If you have problems or need a contact from our Bank to help, please send an email to [email protected]

SECURITY / TWO-FACTOR AUTHENTICATION (2FA)

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is a security method of establishing access to an online account or computer system that requires the user to provide two different types of information. With two-factor authentication, you'll need to both provide a password and prove your identity some other way to gain access.

The first authentication factor used to access My Northeast Bank is something you know: your username/password pair. The second factor uses something you have: the phone number that you provided during account setup (or the Authy authentication app linked to your mobile number). A numeric code will be sent either to your linked mobile phone number or be sent via a phone call to your registered landline number.

Since 2FA uses two different factors – something you know and something you have – it is considered more secure than other security methods such as security questions, which are relying more on the same something you know factor.

How does two-factor authentication (2FA) work?

The first time that you are accessing My Northeast Bank from a device, after you correctly enter your username and password, you will need to receive and enter a verification code using the phone number you have registered with us. You recommend registering your mobile phone number and receiving a text message with the code on that device. The options to receive a verification code are:

    • Text message to mobile phone
    • Call to landline
    • Code via installed Authy authenticator app on your mobile device (linked to your mobile phone number)

If you are using your own computer or device (not a shared computer or device), we encourage you to check the “Remember this device box” when you are entering your 2FA security code, which will register that device to your My Northeast Bank profile so that you do not need to receive a security code the next time that you are logging in with it.

If you have problems receiving the verification code, you can click the Resend or Try another way links.

Can I share my My Northeast Bank login credentials? How about with my spouse/partner who is also on my accounts?

For security purposes, you should not share your My Northeast Bank credentials with anyone. Each person on an account should have their own credentials and audit trail.

If you have a joint account with someone, we encourage each of you to have your own online banking credentials and access for the account. Now that we have 2FA enabled for digital banking access, it can be problematic to try to have multiple people accessing the same account from different mobile phones. If you are currently sharing credentials with someone else on your account, please contact Northeast Bank and we can confirm who the current online banking ID is assigned and then the other party can enroll in online banking. You can enroll online at: my.nebankmn.com/enroll.

You can add a family member or your accountant as an additional recipient for eStatements if you want them to have access the statements and notices for any of your accounts. You can manage additional recipients by going to an account and then selecting Documents > Additional Recipients.

TRANSFERS

How do I schedule an immediate, future-dated, or recurring transfer?

When you click on Transfer, the Transfer window appears and lets you select your ‘Transfer From’ and ‘Transfer To’ accounts and enter the amount of your transfer. Transfers default to the ‘Soonest available’ option. When a ‘soonest available’ or immediate transfer is scheduled, the funds for the transfer will be immediately debited (memo post debit) from the Transfer From account and immediately credited to the Transfer To account. If there are not sufficient funds in the Available Balance in the Transfer From account, then you will not be able to submit the transfer.

If you want to make a future-dated, or recurring transfer, click on ‘More options’ below the Transfer Amount, which will make the Frequency, Date and Memo fields appear.

In the Frequency field, you can select: Once, Weekly, Every two weeks, Twice a month, and Monthly. Frequency defaults to Once. There is no End Date for Transfers. You will need to delete the recurring transfer when you want it to stop.

The Date field defaults to ‘Soonest available’. When you click the arrow to the right of ‘Soonest available’ you can select a future date.

The Memo field lets you enter a short note that will be included on immediate, internal transfers. Memo notes cannot be included on recurring or future-dated transfers.

How do external, bank-to-bank transfers work?

You can link your personal Northeat Bank deposit account(s) to your personal deposit account(s) at other financial institutions. Business accounts are not eligible for the External Transfer Service. 

After you have successfully linked them by validating the amounts of the mirco-deposits that will be deposited into your external account you can transfer money to or from that account. 

If you request an immediate, external transfer before the cut-off time on a business day, we will process it that day. With respect to future dated or recurring transfers, your Northeast Bank account will be debited/credited on the scheduled date of the transfer.

  • Outbound Transfers.  If your outbound transfer request is submitted prior to the daily cut-off time, funds will be debited from your Account and we will process your payment on the date you scheduled the transfer.  Outbound transfers made after the cut-off time may be processed on the same day, if not the transfer will be processed the next business day.  Funds credited to your external account shall be available according to that financial institution’s availability and transaction processing schedule, which could take multiple days. 
  • Inbound Transfers.   If your inbound transfer request is submitted prior to the cut-off time, we will process the transfer on the date you scheduled the transfer.  Inbound transfers made after the cut-off time will be processed the next business day.  For inbound transfers (which debits your account at another financial institution and credits your account at Northeast Bank), we may hold funds for up to 3 business days starting the day after the transfer is processed in order to make sure that the transfer will not be returned unpaid. 

How do I cancel a transfer?

If you want to cancel a scheduled or recurring transfer, go to the Transfers option from the menu and then swipe left on the scheduled transfer that you want to cancel to delete it.

Once you submit an immediate transfer, you are not able to cancel it. If you would like to cancel an immediate or ‘soonest available’ transfer, please send us a message (‘Start a conversation’) requesting that the transfer be cancelled or call us to request the cancellation, and we will make our best effort to cancel it.

ALERTS

How will alerts work in My Northeast Bank? What if I have text (SMS) alerts enabled already?

If you have text alerts setup through our current Northeast Bank Mobile Banking app, you can leave those in place through the remainder of 2021, but you will not be able to make changes to them after April 27th. If you ever want to stop receiving those alerts, you can reply STOP to the messages, and they will be stopped.

At launch, My Northeast Bank will have basic alert functionality available. To configure your My Northeast Bank alerts, go into an Account, select Alert preferences, and then setup the alerts that you want. You can enable text, in-app and/or email alerts. You can setup alerts based on balances and transaction amounts. 

Sometime after launch, the My Northeast Bank alert functionality will be enhanced to enable you to configure more specific alerts for items like incoming ACH transactions, wire transfers, debit card purchases, account changes, eStatements and more. We will notify customers when the enhanced alert functionality is available.

eSTATEMENTS & DOCUMENTS:

How do I access eStatements in My Northeast Bank?

To access electronic statements and notices (eStatements) in My Northeast Bank, go to the account for which you want to access eStatements, click on Documents and then you can access the statements, notices, and tax documents for that account. eStatements will still be available online for 18 months and you can download them and save them for your records.

MOBILE BANKING

Do I need a new mobile app for My Northeast Bank?

Yes - If you would like to use mobile banking, then you should download our new My Northeast Bank mobile app. The My Northeast Bank mobile app is available in the Apple App Store and Google Play store. Enter your current Northeast Bank username and password to access My Northeast Bank. Once you complete the first-time login process including 2FA, you can setup a passcode and/or enable a PIN, facial recognition, or fingerprint login.

If you do not want to use mobile banking, you do not need to download our new mobile app. You can continue to only use online banking if that is your preference.

Note: Business Online Banking and Cash Management users should continue to use the existing Northeast Bank Mobile Banking app for access until they are migrated to My Northeast Bank during the 4th Quarter of 2021.

Will there be any changes in the mobile deposit functionality?

The majority of the mobile deposit functionality remains the same in My Northeast Bank. You will be able to make mobile deposits from your mobile phone into any accounts that you previously had enrolled in mobile deposit that you can access through your digital banking account. At launch, you will need to tap the screen of your mobile device to take the pictures of the front and back of the checks that you are mobile depositing. Later this year, the MiTouch functionality that automatically focuses and takes the pictures of the checks for you will be enabled in the My Northeast Bank mobile app.

SYNCING WITH QUICKBOOKS AND OTHER THIRD-PARTY APPS AND SERVICES

What do I need to know if I use Quickbooks or Quicken?

If any of your accounts are synced through Quickbooks , you will need to login, disconned from our current BID and then connect your account to our new BID listing: Northeast Bank (MN) Retail.

  • Make sure to only sync transactions since the last time that you synced your account with our prior Bank listing.

What do I need to know if I use other services or aggregators that connect to my Northeast Bank account(s)?

  • If you use other services that pull data from your Northeast Bank account(s), you should try to reconnect or update through those services. 
    • These other financial services providers and aggregators operate independently of us.
    • If you have problems connecting your Northeast Bank account(s) through them after the launch of My Northeast Bank, please notify them that your bank has moved to a new online banking provider and ask them to address it. If you have problems or need a contact from our Bank to help, please send an email to [email protected]

LEARN MORE

How can I learn more about My Northeast Bank

To learn more about My Northeast Bank, we encourage to visit the My Northeast Bank page and our online demos

If you have any questions, please contact us at [email protected] or call our dedicated digital banking support line: 612-362-3277.